Ministère de l’Environnement, de la Lutte contre les changements climatiques, de la Faune et des Parcs
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The Carbon Market

User Support

Please do not send personal or confidential information by email, as this means of communication is not secure.

CITSS Customer Service
Customer Service for auctions and sale by mutual agreement by the Minister
Sending paper documents
Secure platform for electronic transmission of personal or confidential information
General questions
Media Relations

CITSS Customer Service

For information on using the CITSS system or registering for the Cap-and-Trade system, please contact Québec Carbon Market Registrar by calling 418 521-3868, extension 7074, or 1 800 561-1616, extension 7074, or sending an email to: registraireqc‑spede@environnement.gouv.qc.ca.

Auction Customer Service

For information on auction registration and participation, please contact the Carbon Market Division staff by calling 418 521-3868, extension 7400, or 1 800 561-1616, extension 7400, or sending an email to: EncheresGES-qc@environnement.gouv.qc.ca.

Sending paper documents

Paper documents required for the user registration process, opening an account or applying for offset credits should be mailed to:

Indicate the object (please refer to the forms and templates for clarifications)

Carbon Market Division
Ministère de l'Environnement et de la Lutte contre les changements climatiques
675 René-Lévesque Blvd. East, 5th Floor, Box 30
Québec City, Québec G1R 5V7

Secure platform for electronic transmission of personal or confidential information

To submit personal or confidential information and confidential documents electronically, please use the secure file transfer platform used by the Carbon Market Division.

To access the carbon market workspace on the secure file transfer platform or obtain further information on the electronic transfer of documents, please contact the Carbon Market Division by calling 418 521-3868, extension 7700, or 1 800 561-1616, extension 7700, or sending an email to spede‑bcc@environnement.gouv.qc.ca.

You can also access the Cap-and-trade - Carbon Market workspace terms of use on the secure file transfer platform (French, PDF, 31 KB).

General Information

For general information about the Cap-and-Trade system and the carbon market, contact Carbon Market Division staff by calling 418 521-3868, extension 7700, or 1 800-561-1616, extension 7700, or sending an email to spede‑bcc@environnement.gouv.qc.ca.

Media Relations

Media representatives should use the hotline that has been set up for them by calling 418 521-3991 or sending an email to: relations.medias@environnement.gouv.qc.ca.